Element26, Inc.'s Customer Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by Element26, Inc. anytime you interact with Element26, Inc. – such as when you visit our website, when you purchase Element26, Inc. products and services, or when you call our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at Element 26, Inc., and we go to great lengths to protect it.
We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, software updates, special offers, and events that you might like to hear about. If you do not want Element26, Inc. to keep you up to date with Element26, Inc. news, software updates and the latest information on products and services, email us at support@element26.net or call us at (972) 863-1011 to update your personal contact information and preferences.
There are a number of situations in which your personal information may help us give you better products. For example:
If you use a bulletin board or chat room on an Element26, Inc. website you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected, or used by other individuals to send you unsolicited messages. Element26, Inc. is not responsible for the personally identifiable information you choose to submit in these forums. For example, if you choose to make information, which was previously non-public, available by enabling certain user features, Element26, Inc. will collect that information from your interaction and the information will become publicly available.
Element26, Inc. takes your privacy very seriously. Element26, Inc. does not sell or rent your contact information to other marketers.
To help us provide superior service, your personal information may be shared within the Element26, Inc. group globally who will take steps to safeguard it in accordance with Element26, Inc.'s privacy policy.
There are also times when it may be advantageous for Element26, Inc. to make certain personal information about you available to companies that Element26, Inc. has a strategic relationship with or that perform work for Element26, Inc. to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with Element26, Inc.'s policies, except if we inform you otherwise at the time of collection.
At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.
Element26, Inc. takes precautions – including administrative, technical, and physical measures – to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.
The Element26, Inc. Online Store uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from the Element26, Inc. Online Store, you must use an SSL-enabled browser. Doing so protects the confidentiality of your personal and credit card information while it's transmitted over the Internet.
You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser.
Element26, Inc. has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can help us ensure that your contact information and preferences are accurate, complete, and up to date by emailing us at support@element26.net or calling us at (972) 863-1011. And you can request a copy of your personal information, your product registration history, and your interactions with our sales and support agents by contacting us at the email address above.
Element26, Inc. recognizes that parents, guardians, or other adults often purchase our products for family use, including use by minors. We do not knowingly collect personal information from children under 13 for marketing purposes, but because some information is collected electronically, it can appear to be the personal information of the Element26, Inc. purchaser of the product, and will be treated as such by this privacy policy. If a child under 13 submits personal information to Element26, Inc. and we learn that that personal information is the information of a child under 13, we will attempt to delete the information as soon as possible.
As is standard practice on many corporate websites, Element26, Inc.'s website uses "cookies" and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customize your experience and provide greater convenience each time you interact with us.
Please note that certain features of the Element26, Inc. website will not be available if cookies are disabled. As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole. Element26, Inc. will not use the information collected to market directly to that person. In some of our email messages we use a "click-through URL" linked to content on the Element26, Inc. website. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.
In addition we use pixel tags – tiny graphic images – to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site. Pixel tags also enable us to send email messages in a format customers can read. And they tell us whether emails have been opened to ensure that we're sending only messages that are of interest to our customers. We may use this information to reduce or eliminate messages sent to a customer.
As we said, Element26, Inc. takes protecting your privacy very seriously. If you have questions or concerns about Element26, Inc.'s Customer Privacy Policy or data processing, please use the appropriate email addresses (see list below) to contact us.
If you do not want Element26, Inc. to keep you up to date with Element26, Inc. news, software updates, and the latest information on products and services, you may inform us by email at support@element26.net or by phone at (972) 863-1011. Naturally, if you notify us that you do not want us to use your information for a particular purpose, we will not do so.
Element26, Inc. may update its privacy policy from time to time. When we change the policy in a material way, a notice will be posted on our website along with the updated privacy policy.
Element26, Inc., Dallas, Texas, USA, 75225
Last updated: January 02, 2019.
© 2019 Element26, Inc. All rights reserved.